FAQ


What is online reputation management (ORM)?

It is a process that safeguards you against negative online publicity, if any. It also decreases the extent of damage that you may otherwise experience. More importantly, it helps get back the confidence of your customers.

What do you do to safeguard the reputation?

We start by analysing the current situation to find out if there are some negative or defamatory reviews and search results that can hamper your business. Reviews, if negative, are pushed down. We create a positive image of you and use favourable reviews, blogs and press releases for this purpose.

Is ORM really that important?

Yes. Most of your customers use search engines to find out more about you, your products. If negative reviews feature among the top search results, they may not think highly of you. You cannot take that risk. With ORM, you don’t need to.

Can a tarnished reputation have some repercussions?

A lot, actually. Your customers look for you online, but so do your prospective partners. Negative reviews, especially the ones included in the first page results, can create a bad image of you. As a result, you may find it difficult to strike deals. Prospects may also have second thoughts before they buy your products.

I have not done anything bad. Then why this negative publicity?

You may not be at fault. But, you cannot always control what is being said about you online. Anyone can badmouth you, an employee who no longer works for you, a customer who may be dissatisfied for some reason, or even a competitor.

I don’t have any negative reviews. Why do I need your services?

You need to take some precautionary measures in this case. Negative reviews can surface anytime, but don’t you worry as we’ve got you covered. With proactive brand building, we make sure that you do not get affected.

How to get started?

Simply sign up for our services online or give us a call. We begin with the preliminary analysis at the earliest, let you know the situation and then proceed with what we do best – online reputation and brand management.

How much do I need to pay?

We charge on case-to-case basis. Once we analyse the situation, we can give you an estimate. Rest assured you need not pay much as we have priced our services quite affordably.