When online, your customers think what they see is what they get. So, if they get to see negative reviews, false comments or incorrect posts and feedback about your company or products, they may believe that you offer something that isn’t worth their money.
Social media can make this belief stronger, with many customers taking on to Twitter, Facebook and other platforms and criticising your company and products. Yes, you are being discussed and publicised, but any publicity is not always good publicity. Your image, your brand and more importantly, your online reputation is at stake.
We, as a responsible online reputation management firm based in Australia, help eliminate the risk. We let you put up a fight against feedback and comments posted around your company, products or services by unsatisfied customers, disgruntled employees or the competitors.